In the spa business it is necessary for you to reach out and touch your clients. You must physically interact with them whether it's working out that knot pinching a nerve in their neck or giving a pedicure. So yes, you do interact with them.
The question though is, are you connecting with them on a personal level? Are you giving that extra little bit of effort that shows your client that, "Hey, I am so glad I know you"?
It's that extra little bits, whether it's asking about their...
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