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Tag: spa
Viewing 1 - 5 out of 12 Blogs.
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That reward should equal the value of the client to your spa/salon business. I'm certain you have clients who frequent your spa or salon on a regular basis? You can tick them off on your fingers naming each one. They are regularly booked.You know who they are when their day goes by and they don't show or they call in to cancel, you miss them because in a big way they have become part of your family.It's those clients who are your fans. The people who come not just because of th... Read More
I realize you probably have an immediate answer to that question but stop for a minute and get into your creative mind. Imagine yourself in the position of your client driving into the parking lot for your spa or whichever mode of transportation is used in your area. You, as the client, are probably stressed, perhaps muscles tight from being hunched over a computer keyboard or dealing with young children all day, and you walk through those spa doors which promise escape from th... Read More
I was reading and twittering today and there was continuing thought which popped out to me yet again. A successful business requires great customer service. Sure, you can offer a unique and new beauty product or a great new massage technique, but if you can't back it up with quality customer service you won't go far. The reason why is that quality customer service for your client builds a relationship and a relationship lasts. Here's an article that got me think... Read More
I was doing some reading on some of my favorite sites today and came across Anitra Brown's post: Top Ten Reasons To Go To A SpaGet Healthy, Lose Weight...Or Indulge! It's a great list that I couldn't agree more with. Her top three are: Get HealthyRelaxLose WeightOf course she goes into detail on all ten. So swing over and check them out. And while you're there grab her RSS feed. She continues to be a great source of info for client and business owner. But tell me. W... Read More
In the spa business it is necessary for you to reach out and touch your clients. You must physically interact with them whether it's working out that knot pinching a nerve in their neck or giving a pedicure. So yes, you do interact with them. The question though is, are you connecting with them on a personal level? Are you giving that extra little bit of effort that shows your client that, "Hey, I am so glad I know you"? It's that extra little bits, whether it's asking about their... Read More
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